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FAQs

Have questions? We've got answers! Browse through our frequently asked questions to find helpful information about our services, booking process, and more.

Booking related

You can easily book an appointment through our website. Simply choose your preferred service, select a date and time, and provide your contact details to confirm your booking.

Yes, you can modify or cancel your booking up to 24 hours before your scheduled appointment. Please contact us directly to make any changes.

We offer the option to pay when you arrive for your appointment. However, a small deposit may be required for certain treatments to confirm your booking.

We understand that things happen. If you're running late, please let us know as soon as possible. We may need to adjust your treatment time based on availability.

Yes, you can book multiple services in a single appointment. During the booking process, simply select the treatments you wish to include, and we'll make sure to schedule enough time for each.

Treatments & Services related

We offer a wide range of treatments including massages, facials, reflexology, aromatherapy, sauna relaxation, and more. Each treatment is designed to provide relaxation, rejuvenation, and improve overall well-being.

Our Thai massage and aromatherapy treatments are particularly effective for stress relief. These services help to relax muscles, reduce tension, and promote a sense of calm.

Yes, our facials and skin treatments are tailored to suit all skin types. During your consultation, we will assess your skin and recommend the most suitable treatment for you.

Treatment durations vary depending on the service you choose. Most treatments range from 30 minutes to 90 minutes, but we offer both shorter and longer options based on your needs.

For most treatments, no special preparation is required. However, for some services like facials or body treatments, we recommend arriving with clean skin and comfortable attire to ensure the best experience.

Policy related

We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may incur a cancellation fee.

We do not offer refunds for treatments, but we will ensure that you're satisfied with your experience. If you are unhappy with your service, please let us know, and we will work with you to find a solution.

Yes, we take your privacy seriously. Your personal and payment information is securely stored and will never be shared with third parties without your consent, in accordance with our privacy policy.

If you have any health concerns or allergies, please inform us ahead of your appointment. Our team will ensure your treatments are tailored to your needs, and we may recommend alternative options for your safety and comfort.

Yes, you can transfer or gift your appointment to someone else. Simply contact us with the details of the change, and we'll make the necessary adjustments.

Cancellation Policy

At Emberis, we aim to provide the highest level of service to all our clients. To ensure we can continue offering exceptional service to everyone, we ask that you provide at least [24-48 hours] notice if you need to cancel or reschedule your appointment.

Cancellation Guidelines:

  • Cancellations: Please notify us at least [24-48 hours] in advance if you need to cancel your appointment. Cancellations made within [24-48 hours] may incur a cancellation fee of [X% or $X].
  • No-Show Policy: If you do not show up for your scheduled appointment without prior notice, you will be charged the [full service fee or specific fee].
  • Late Arrivals: If you arrive late for your appointment, your service may be shortened to accommodate other scheduled clients. The full payment for the service will still be required.
  • Rescheduling: If you need to reschedule, please contact us as soon as possible. We will do our best to accommodate your request and find a time that works for you.